24/7 SUPPORT

24/7 - Out of Hours Technical Support

What is the 24/7 Support Service?

This services offers two different phases of support:


We will start to support you Via Phase 1 support, if we are unable to resolve your issue(s) in Phase 1, we will commence to Phase 2 and should Phase 2 still not resolve the issue(s), We will organise a physical emergency visit in Phase 3


Phase 1: Where we provide technical support via telephone/sat-phone services to assist with trouble shooting on board.


Phase 2: Where we provide support via live video link (Microsoft Teams). In some cases, especially where larger yachts and commercial vessels such as trawlers are involved, this allows us to securely dial-in and share information and resources with you. Further to this, it allows us viewing access to any files that yourself or your on-board engineers may have for the vessel such as GA's, Electrical Diagrams and Schematics, Hardware Manuals Etc. This Service also allows us to have a 'Live-View' on-board the vessel which is as close as we can get without sending one of our engineers. By this point we would have usually resolved the issue or have a 'firm' understanding of what the issue will be.


Phase 3: This comes further to Phase 2, this phase would usually come as a result of an engineer being required to visit the vessel. This would normally be as findings during Phases 1&2 have led to a conclusion that urgent repair/replacement works are required.



Support Areas Include: Electrical Diagnostic, Re-instate Power Following TLF / Power Outage, VHF / HF Radio Systems, AVIT, GMDSS, Mechanical Systems, Hydraulics, Internet & Television Services (KVH / Intellian / VSAT / TRACVISION / Ku-Band and C-Band).


Further information about each of these phases can be found below...

Phase 1 - Technical Support via Telephone / Sat-Phone

Via voice call, we will provide you with access to one of our engineers who will work with you step-by-step to outline the problem and undertake high level fault finding - In some cases, our engineers are able to identify the issue and provide a solution to the crew in order to rectify the issue within 30-45 Minutes.


(Maximum time before proceeding to phase 2: 1 Hour)



Phase 2 - Live Video Support

We will provide support via live video link (Microsoft Teams). In some cases, especially where larger yachts and commercial vessels such as trawlers are involved, this allows us to securely dial-in and share information and resources with you. Further to this, it allows us viewing access to any files that yourself or your on-board engineers may have for the vessel such as GA's, Electrical Diagrams and Schematics, Hardware Manuals Etc.


This Service also allows us to have a 'Live-View' on-board the vessel which is as close as we can get without sending one of our engineers. By this point we would have usually resolved the issue or have a 'firm' understanding of what the issue will be.

Phase 3 - On-Site Engineering Support (Our Engineers Will Travel to You)

During Phases 1 & 2, we may have identified that the issue requires repair or replacement works that the vessel and its crew are unable to undertake. As a result it may be decided that we are to attend the vessel and conduct more in depth investigation, replacement or repair.


This will see BAMICO take control of every aspect from procurement and parts to travel and logistics ensuring that we can get to the vessel and resolve the issue as promptly as possible.


A quotation will be provided with full breakdown of costs and payment terms. Once this is approved by the vessel / owner, we will commence procurement, logistics and travel planning to get to the vessel.


Times Following Approval of Quotation and Terms:

UK Based Vessels: 6 Hours - 24 Hours

Overseas (Europe): 24 - 72 Hours

Overseas (Rest of the World): 24 Hours - 5 Days



*Times subject to change based on availability of hardware and equipment from suppliers required to conduct repairs*


Phase Pricing
1 £50.00 'Call-Out' + £30.00/Hour (+VAT) NOTE: Maximum 1 hour before progressing to Phase 2
2 £45.00/Hour + VAT
3 £150.00 Admin Fee (Non-Refundable) + £POA + VAT (Quotation will be raised as travel costs, milage and time factors have to be calculated on an individual basis
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